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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nathan Pressley

September 20, 2024

5  out of  5
rating by Nathan Pressley
"Great customer service"
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Ashley Noble

September 20, 2024

5  out of  5
rating by Ashley Noble
"Mary is always great, very helpful and kind."
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Bea Luth

September 3, 2024

5  out of  5
rating by Bea Luth
"Excellent service!"
We responded:
"Thanks so much for the kind words Bea! We very much appreciate your loyalty over the years! You are one of our favorite policyholders!"
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Larry Booker

August 31, 2024

5  out of  5
rating by Larry Booker
"Wonderful people to work with!"
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Donna Conner

August 29, 2024

5  out of  5
rating by Donna Conner
"We have been with this company since 2008 and they take great care of our needs."
We responded:
"Thank you so much for your kind words and for being a loyal customer over the years! We truly appreciate your continued trust and support."
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Sandra Brown

August 29, 2024

5  out of  5
rating by Sandra Brown
"We have been clients of Joe Leonard, State Farm for both our vehicle and life insurance needs, and our experience has been outstanding. The customer service is consistently top-notch; every representative we’ve interacted with has been professional, knowledgeable, and genuinely committed to helping us find the best coverage options tailored to our needs. Their vehicle insurance policies offer comprehensive coverage at competitive rates, and when we’ve needed to file a claim, the process was straightforward and efficient. We particularly appreciate how quickly our questions are answered and how seamless the entire experience has been. As for life insurance, the options provided gave us peace of mind, knowing that our loved ones are protected. The representatives took the time to explain each policy in detail, ensuring we fully understood our choices. Overall, we highly recommend Joe Leonard, State Farm for anyone seeking reliable, responsive, and customer-focused insurance services. Thank you Joe Leonard, Kim Singleton, Carolyn Frear and Mary Pritz!"
We responded:
"Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and they motivate us to continue delivering outstanding service."
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Susan Bradshaw

August 23, 2024

5  out of  5
rating by Susan Bradshaw
"I absolutely love the staff! They aer all very helpful and friendly. They do anything they can to help me in any way I need."
We responded:
"Thank you so much we do strive to offer our clients exceptional customer service. We are always here for you and your family."
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O G Blalock

August 2, 2024

5  out of  5
rating by O G Blalock
"I have been honored to be a client of Joe Leonard’s for over 30 years. Joe and his staff (especially Kim Singleton ) has always promptly responded and resolved my situations, professionally, and personably. They make us feel safe and secure and confident that we are going to be taken care of."
We responded:
"We are delighted to hear that Joe, Kim, and the rest of our team have consistently met your needs with professionalism and a personal touch. Your kind words reinforce our commitment to providing exceptional service and making our clients feel safe, secure, and well cared for."
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gator r

August 2, 2024

5  out of  5
rating by gator r
"Mr. Leonard and his staff are always very helpful and prompt when we call needing help. His office staff is always kind and never acts bothered or put out like so many in the business industry. We appreciate the attention to our account and promptness in dealing with our claims, questions and needs."
We responded:
"Thank you so much for your wonderful review! Our team works hard to provide excellent service, and your kind words mean a lot to us. We truly appreciate your business. "
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Lee Tate

July 30, 2024

5  out of  5
rating by Lee Tate
"When my fleet premiums doubled and my broker could not find me a better rate for 6 commercial trucks Joe Leonard’s office did! Not only did they keep my premiums from doubling they also lowered them significantly. Their staff, especially Kim, the office manager is amazing to work with and their customer service is excellent!"
We responded:
"Thank you for your kind words, yes; Kim is amazing. We appreciate your business and look forward to helping you in the future. "
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Garrett Frech

July 29, 2024

5  out of  5
rating by Garrett Frech
"Kim is the best. The entire office is extremely warm and friendly and happy to help with anything. If you’re choosing State Farm choose this team"
We responded:
"Thank you, we are truly blessed to have Kim on our team. We appreciate your loyalty and your business. We enjoy helping people in our community."
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Tara Turk

July 24, 2024

5  out of  5
rating by Tara Turk
"Joe's level of customer service is rare in this day and age -- he treats his clients like friends and family, and he is extremely knowledgeable about his field!"
We responded:
"Thank you for your kind words, it is our pleasure to assist our clients with their insurance needs. We are always available. "
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Nathan Rhoden

July 15, 2024

1  out of  5
rating by Nathan Rhoden
"15+ years with State Farm so long ✌️ now I’m with Progressive and saved $278 a month 💪"
We responded:
"We hate to see you go Nathan. We have appreciated your loyalty over the years. Florida's insurance market is in a mess and every company is having to increase rates to keep up with the claims being filed. Please keep us in mind when Progressive takes their rate increase. We would love to get you back home. "
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Matteo Bassani

July 2, 2024

5  out of  5
rating by Matteo Bassani
"Had a great experience with Joe Leonard's insurance company! Joe was super available and helpful, making sure all my needs were taken care of quickly. I would definitely recommend!"
We responded:
"Thank you for your kind words, we strive to provide excellent customer service to all of our clients. We are always available to help. We appreciate your business. "
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Monita Hagood

May 22, 2024

5  out of  5
rating by Monita Hagood
"I cant"t begin to say how highly satisfied I am with State Farm. The first impression of state farm when you walk in is the very professional and courteous front desk administrator and receptionist, Mrs. Caroline. I haven't seen great customer service like that in awhile unfortunately, I can say I love to call and pay my bill because she is so pleasant. If I am running behind or close to my due date, she will leave the most polite message to let me know I need to call her. I do get busy so I really appreciate that and her taking the extra step or going the extra mile for us! Thank you Mrs.Caroline for exceptional customer service and going over and beyond for us! You are appreciated and they are blessed to have you at State Farm, from all the customers, Thank You!"
We responded:
"Thank you so much for the kind words. Yes, Carolyn is a jewel, and we are blessed to have her on our team. We are glad that you are happy with our services. We look forward to helping you in the future, your loyalty is appreciated. "
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Peter B

May 22, 2024

5  out of  5
rating by Peter B
"Excellent service, they have been helping me for many years. He and his staff go above and beyond to help me. I Highly recommend this agency. Thank you for all you do :) God Bless"
We responded:
"Thank you for your loyalty and trust in us. We look forward to continuing to serve you and providing you with exceptional products/services for years to come."
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Alaska Too Short

May 22, 2024

5  out of  5
rating by Alaska Too Short
"I've been with them since 2010 and have had no complaints. I REALLY love the staff, they have always been helpful!! They've gone as far as to recommend their personal mechanic when I was having car trouble."
We responded:
"Thank you, we appreciate your loyalty and kind words. We are always glad to help with insurance and life circumstances. "
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Larry Moorer

May 22, 2024

5  out of  5
rating by Larry Moorer
"The services I receive at this office is excellent and I appreciate all your help Thank you"
We responded:
"Thank you, we appreciate your kind words. We enjoy helping our customers. "
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Brianna James

April 30, 2024

5  out of  5
rating by Brianna James
"Joe Leonard insurance is the best in Pensacola. They take care of their clients and they answer all your questions and you don’t feel like a client you feel like family . if you need a good and honest insurance company you need to call Joe Leonard. This e-mail is from Brenda Gaynor on my granddaughters phone."
We responded:
"Brenda, thank you for your kind words. I am glad we make you feel comfortable and like family. We strive to offer personal customer service. We appreciate you."
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Eretha Dillard

April 29, 2024

5  out of  5
rating by Eretha Dillard
"I been with Joe Leonard, Carolyn and Mary office for over 4 years, even when I moved, I didn’t change my office location, they’re very helpful, answer all my questions with understanding. Actually the best Car insurance office I’ve been with."
We responded:
"We appreciate your loyalty and your business. It is our pleasure to assist people with their questions and concerns. Thank you for the great review. "
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Melaney Wiggins

April 29, 2024

5  out of  5
rating by Melaney Wiggins
"I was referred to your company by Carolyn who then let me speak with Kimberly concerning a life insurance policy. I must say I was very impressed and pleased with the service reindered. Thank you"
We responded:
"Thank you, it is always our goal to offer superior customer service. We are always here to help. "
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Charlie Dyell

April 26, 2024

5  out of  5
rating by Charlie Dyell
"I thought getting renters insurance was going to be a headache but Carolyn was very helpful!!! Wonderful experience."
We responded:
"Thank you, Carolyn is a jewel. We are always here to help you. "
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nadine mitchell

April 26, 2024

5  out of  5
rating by nadine mitchell
"Joe Leonard and his staff is out standing. The office is amazing to go into, the staff is very friendly and knowledgeable."
We responded:
"Thank you for the kind words, we enjoy helping our families. We appreciate your business. "
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Rebecca Downen

April 18, 2024

5  out of  5
rating by Rebecca Downen
"Great place to have insurance They also look out for your best interest at heart ❤️ Thanks for being there"
We responded:
"Thank you, we appreciate your business. "
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Mary Sawyer

March 11, 2024

5  out of  5
rating by Mary Sawyer
"The staff at Joe Leonard’s State Farm were awesome They addressed all of my needs in a timely manner Kim singleton is one of the kindest people I have met. There was never any unkind word She walked me through the process with kindness and a caring attitude. I came away with my needs taken care of. I was extremely pleased"
We responded:
"Thank you for your kind words. It is our pleasure to help our customers. We appreciate your business. "