Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Melissa Malone

Melissa Malone

August 12, 2025

5  out of  5
rating by Melissa Malone
"I’ve been with State Farm for years. I’ve never had anything less than stellar service. They are always willing to help in the office, and the claims I’ve had were handled quickly and efficiently. Top notch!!"
We responded:
"That’s fantastic to hear! We are driven to offer consistent excellent service and support to our clients. Thank you for the review."
Profile photo of Paul Lee

Paul Lee

August 8, 2025

5  out of  5
rating by Paul Lee
"The team at Joe Leonard is great. I’ve had State Farm for 25 years. 12 of which have been with Joe Leonard. The only reason I left is that I moved out of state."
We responded:
"Thank you for your loyalty and kind words! We're glad our team has been a great support over the years and wish you the best in your new location."
Profile photo of Crystal Wright

Crystal Wright

August 2, 2025

5  out of  5
rating by Crystal Wright
"Kimberley went above and beyond! I am so grateful for her help. She is so kind."
We responded:
"Thank you for sharing! Kimberley truly deserves praise for her kindness and exceptional support, we are very fortunate to have her. "
Profile photo of Susan Harberson

Susan Harberson

August 1, 2025

5  out of  5
rating by Susan Harberson
"I've had State Farm for over 30 years and have several of their products (life, auto and home). When my original agent retired I was referred to Joe Leonard's office. His staff is very helpful but Kim is my favorite and my go to in his office for everything. She is awesome and will work on any claim or problem I have until it is settled. She always makes sure you understand and agree with the outcome. She is empathetic and has always gone above and beyond for me and my family."
We responded:
"Thank you for sharing your positive experience, we appreciate your loyalty. We are fortunate to have Kim on our team; she is dedicated and is compassionate toward the needs of others. We look forward to working with you for many years. "
Profile photo of Rita Johnson

Rita Johnson

July 31, 2025

5  out of  5
rating by Rita Johnson
"My experience was the insurance Company is very knowledgeable and eager to assist with my concerns car insurance."
We responded:
"Glad to hear that our office staff was knowledgeable and eager to help with your car insurance concerns! We appreciate the positive review and your business."
Profile photo of Kiara Dupree

Kiara Dupree

July 31, 2025

5  out of  5
rating by Kiara Dupree
"Joe Leonard and Team are always so helpful when it comes to managing my car insurance. I'm not treated like a customer but more like family"
We responded:
"That's wonderful to hear! We try to go above and beyond to help our customers and to treat them as part of our family. Thank you, we appreciate your kinds words and review."
Profile photo of Maggie Mathes

Maggie Mathes

July 31, 2025

5  out of  5
rating by Maggie Mathes
"Was In An Accident In November 2024, Car Was Totaled. Received A Gift Of A Vehicle From My Children. Had Made A Call To Set Up Insurance For It,Navarre Office. Was In Pensacola, Getting The Paperwork, Title,Tag. Realized I Couldn’t Get Back To Navarre In Time Before They’d Close. Daughter Suggested Joe Leonard Office. Joe Took Me In No Appointment, Told Him My Situation. He Didn’t Hesitate, Called My Agent And Had Everything Sent By Computer, Paid and Printed My Insurance Card. Absolutely The Best Customer Service I’ve Gotten From State Farm In A While. I’d Recommend Joe For Your Insurance Needs. His Personality Is Genuine, A Pleasure To Deal With. Maggie Mathes"
We responded:
"Thank you for sharing your experience! We are quick to help and we genuinely care especially during a stressful time. It’s wonderful to hear about our excellent customer service!"
Profile photo of Reddon McLaurine

Reddon McLaurine

July 31, 2025

5  out of  5
rating by Reddon McLaurine
"A compassionate office that wants to put you first. I recommend Joe Leonard and his team to everyone."
We responded:
"Thank you for your kind words! Joe Leonard and his team truly prioritize their clients, and your recommendation means a lot. They’re dedicated to providing compassionate, client-focused service every step of the way."
Profile photo of Russell Broxson

Russell Broxson

July 31, 2025

5  out of  5
rating by Russell Broxson
"Me and my mom stopped in at Joe Leonard agency, my mom was needing to apply a payment towards her insurance that was put on hold due to a car accident. But my mother’s insurance agency is located in Navarre, fl. Joe was more than helpful and was selling to help my mom out. Explained everything to her in full detail. Thank you Joe for going the extra and far beyond! Cristina Broxson"
We responded:
"Thank you for sharing your experience! It's great to hear that we went above and beyond to help your mom and made everything clear. We truly care about our customers."
Profile photo of Adam Sparks

Adam Sparks

July 31, 2025

5  out of  5
rating by Adam Sparks
"I highly recommend Joe Leonard as an insurance professional who stands out for his kindness, compassion, and integrity. Joe combines expert knowledge with genuine care, making the often complex world of insurance straightforward and approachable. His honesty and transparency build trust from the first conversation, and he takes the time to understand each client’s unique needs. Joe’s friendly and patient approach ensures you feel supported every step of the way. For anyone seeking an insurance advisor who prioritizes your best interests with professionalism and a personal touch, Joe Leonard is an excellent choice."
We responded:
"Thank you for sharing such a thoughtful, detailed recommendation. Your endorsement highlights the qualities that truly set us apart in the insurance industry. "
Profile photo of Tonya Garnetto

Tonya Garnetto

July 1, 2025

5  out of  5
rating by Tonya Garnetto
"Amazing staff and very knowledgeable. They are always willing to help me when I need their assistance. I really like this team."
Profile photo of Roger Epps

Roger Epps

June 17, 2025

5  out of  5
rating by Roger Epps
"They are very helpful assisting me with saving money on my insurance Drive Safe and Save app . They even assisted me setting up the app on my phone . They are truly a great group of people that work there ."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team was able to help you save money and assist with the app setup. Your satisfaction means a lot to us!"
Profile photo of Arnel Givero

Arnel Givero

June 10, 2025

5  out of  5
rating by Arnel Givero
"Friendly and helpful people working on this office, have no complaints whatsoever"
We responded:
"Thank you for your kind words! We're so glad to hear that you had a positive experience with our friendly and helpful team. Your satisfaction is our top priority, and we appreciate your support! If you need anything in the future, don’t hesitate to reach out."
Profile photo of K Mc

K Mc

June 5, 2025

5  out of  5
rating by K Mc
"I have used Joe Leonard State Farm for many years. Recently I needed homeowner and flood coverage and Mary was very helpful in taking care of my needs. I have worked with Kim in the past as well. The staff is all very knowledgeable. Mr Leonard has a great team!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that you've had a positive experience with Joe Leonard State Farm and that Mary was able to assist you with your homeowner and flood coverage needs. It's great to know that you've also had a positive experience with Kim and the rest of our knowledgeable team. We appreciate your continued trust in us and look forward to serving you for many more years!"
Profile photo of Hermine Barel

Hermine Barel

June 5, 2025

5  out of  5
rating by Hermine Barel
"A very caring and empathetic agency, Miss Mary and Joe Leonard are easy to talk to and understanding and very patient. They have been very helpful and patient with the problems in my life. I would highly recommend them to help you in any situation that you might have. They are the best."
We responded:
"Thank you for your thoughtful review! We're delighted to hear about your positive experience with Miss Mary and Joe Leonard. Their caring and empathetic approach truly makes a difference, and it’s wonderful to know that their patience and understanding have provided you with the support you needed during challenging times. Your recommendation means a lot, and we’re grateful for your kind words about their exceptional service. If you have any more feedback or if there’s anything else we can assist you with, please feel free to share!"
Profile photo of Jolly Cacal

Jolly Cacal

June 5, 2025

5  out of  5
rating by Jolly Cacal
"They good every time to go there office"
We responded:
"Thank you, your satisfaction is our top priority, and we look forward to serving you again soon!""
Profile photo of PATRICIA ROCK

PATRICIA ROCK

June 4, 2025

5  out of  5
rating by PATRICIA ROCK
"Great staff, professional and personable. Been with the agency over thirty years and very pleased."
We responded:
"Thank you so much for your loyalty and kind words! We're glad to hear you’ve had a positive experience with our staff over the years."
Profile photo of William Hopkins

William Hopkins

June 4, 2025

5  out of  5
rating by William Hopkins
"Incredibly helpful, super friendly"
We responded:
"Thank you for the great feedback! We're so glad to hear you found our team helpful and friendly. We appreciate your support"
Profile photo of Michelle Calhoun

Michelle Calhoun

May 19, 2025

5  out of  5
rating by Michelle Calhoun
"I love State Farm Insurance (I have both home and auto insurance).My personal agent Mrs. Kimberly Singleton is delightful. My experience has always been great. She is professional,knowledgeable and a pleasure to work with. I highly recommend her if you are interested in Home and Auto Insurance."
We responded:
""Thank you, Michelle, for your wonderful review! We're thrilled to hear about your positive experience with Mrs. Kimberly Singleton. Your kind words mean so much, and we truly appreciate your recommendation!"
Profile photo of Teresa Reynolds

Teresa Reynolds

May 19, 2025

5  out of  5
rating by Teresa Reynolds
"Spoke to carol today, and she, like Kim, Joe, and Mary are always kind, respectful, and professional"
We responded:
"Thank you for your kind words! We're so glad our team made your experience great. We appreciate your support!"
Profile photo of Cindy Bevan

Cindy Bevan

May 15, 2025

5  out of  5
rating by Cindy Bevan
"My family has been customers of Joe Leonard State Farm for over 25 years. Their customer service always goes above and beyond anything that you would expect! I especially appreciate Carolyn and Mary!!! These ladies are truly AMAZING! Thank you so much for all of your help!!!!!"
We responded:
"Thank you for your kind words and loyalty over the years! We are glad to hear about your positive experience with our office staff. We take pride in offering superior customer service to our customers and community. Thank you for your support, we appreciate your business. "
Profile photo of Kelcie Madden

Kelcie Madden

May 14, 2025

5  out of  5
rating by Kelcie Madden
"The employees at this office are extremely kind, helpful, and willing to go above and beyond for their clients- and they always do it with a smile! During my last visit Mary took her time ensuring I had full understanding of my policy, and I felt so grateful for her knowledge and support. 10/10!!!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear about your positive experience and are grateful for the opportunity to serve you. Providing excellent customer service is always our top priority, and we’re glad we could meet your expectations. Your support means the world to us!"
Profile photo of Gwen Gibson

Gwen Gibson

May 13, 2025

5  out of  5
rating by Gwen Gibson
"Love Joe Leonard State Farm Agency. I have been with them well over 30 years and have never had any issues or concerns. I have never had anything less than excellent service and care ❤️ The staff makes me feel like family ! Thank you for your great service ❤️!!!"
We responded:
"It sounds like you've had an amazing experience with Joe Leonard State Farm Agency! Over 30 years of excellent service and care is truly commendable. It's wonderful to hear that the staff makes you feel like family—such a rare and valuable connection. Thank you for sharing your positive feedback!"
Profile photo of Cassie Neuman

Cassie Neuman

April 1, 2025

2  out of  5
rating by Cassie Neuman
"I am very disappointed in the service provided. I have had insurance with State Farm for years in several states. Today I found out by calling them that they canceled my husband's vehicle insurance 3 weeks ago. Why did I call because my auto pay did not draft. Did they call to tell me they were going to cancel my policy that i have been paying monthly with them for 3 years no. They said they mailed me a letter to inform me since I have address in another state it was going to be canceled. Did they send a letter maybe, but I have had an address in another state for 9 months. My husband's who's insurance policy they canceled is still in FL. I updated his renters insurance also with State Farm in February of 2025. I advised them when I moved that the FL policy needed to stay as is since my husband is still there. Now they say they cannot get a new policy in place till tomorrow. This is horrible service from an agent and company I have been loyal to. I would not recommend using their office."
We responded:
"Cassie: First off we would like to thank your husband for his service. State Farm has a long history of supporting military families like yours. I am so sorry about the confusion surrounding the transfer of your insurance accounts. When we are dealing with three policies in two different states with two different mailing addresses, two different State Farm agents and two different drivers with different contact information it can be confusing for everyone including the U.S. Postal service. Once notified of your situation we immediately responded binding coverage to make sure your policy was active and no one was driving around without insurance. We were actually able to get your policy issued at a rate that is less than than what was expected. We appreciate your business. If we can be of further service to you do not hesitate to call or text us. Joe Leonard, Agent"
Profile photo of Michael Cares

Michael Cares

February 21, 2025

5  out of  5
rating by Michael Cares
"Had two needs just this week, ONE MAJOR...was right there for me until resolved!! "SO IMPORTANT" #2 Not so called important, but was right on it just the same.... So then my hats off to Mr. Joe Leanord and his Team, each assisted with absolute professionalism! Thank you each and everyone there!!! Regards,. Michael c."
We responded:
"Thank you for sharing your positive experience! It's fantastic to hear that our team was able to assist you with such professionalism and efficiency. It's always reassuring to know that both major and minor issues are handled with the same level of care and attention. We appreciate you and your business. "